WhatsApp will no longer support a list of Android devices from November 1. As a result of the update, affected users will lose all their chats if they have not yet been backed up and exported.
Meanwhile, WhatsApp has also recommended the users to switch to a supported device to continue to use its instant messaging service. Devices running on Android 4.1 and later are amongst the list of supported devices for the app. WhatsApp also supports newer iOS as well as KaiOS operating systems.
However, through an updated FAQ page, WhatsApp has announced that it will no longer support phones running on Android 4.0.4 and older versions from Monday. Affected users are also advised to switch to a supported device and save their chat history before the deadline reaches.
However, WhatsApp has not yet defined which all the devices will no longer be supported by its app. One can check whether WhatsApp is ending support for their Android device by following these steps.
- Go to Settings > About phone.
- Scroll down to Android version.
- If it’s Android 4.0.4 or lower, One will have to switch to a device with a higher version of Android.
- In case of affected users, one can export their chat history either by taking a backup of their chats or through exporting separate individual or group chats.
For backup, one has to follow the steps below.
Settings > Chats > Chat backup > Back up from the WhatsApp settings.
However, the chats can also be exported by opening that chat and taping the three-dot menu from the top-right corner of your screen. WhatsApp will also lets you choose whether you want to export your chat along with media files such as audio, images, and videos you have received in the chat or without any media files.
Alongside Android 4.1 and later versions, WhatsApp currently supports iPhone running on iOS 10 and newer versions and feature phones such as the Jio Phone and Jio Phone 2 running KaiOS 2.5.0 and later.